Legal

Privacy Policy

This policy explains what information Kraftique collects when you browse, request a quote, upload artwork or place an order, and how we use and protect it.

Last updated: 26 September 2026

1. Information we collect

  • Contact details: name, email, phone/WhatsApp number, business name, GSTIN.
  • Order details: products, print options, quantities, billing and shipping addresses.
  • Artwork and design files you upload for printing.
  • Payment confirmation details from our payment gateway (we never see or store your full card, UPI PIN or net-banking credentials).
  • Usage data: pages visited, device and browser, collected through cookies and similar tools.

2. How we use your information

  • To prepare quotes, digital proofs and print your order.
  • To process payments, issue GST invoices and ship your order.
  • To send order updates by email, SMS or WhatsApp.
  • To improve our website and, with analytics, understand what customers look for.
  • To send offers only if you opted in; you can unsubscribe at any time.

3. Your artwork files

Uploaded files are stored privately and used only to produce your order. We never reuse, sell or share your designs. We keep files for up to 12 months to support reorders, then delete them; you can ask us to delete them sooner.

4. Payments

Online payments are processed by a secure, PCI-DSS compliant third-party payment gateway. Your payment details are entered directly with the gateway and are governed by its privacy policy. We receive only the transaction status and reference.

5. Cookies, analytics and advertising

We use Google Analytics and advertising tools such as the Meta Pixel to measure site visits and the performance of our ads. These tools may set cookies and receive information about your visit. You can block or clear cookies in your browser settings, and manage ad preferences in your Google and Meta account settings.

6. Sharing your information

We share only what is needed with service providers who help us run the business: payment gateway, courier partners, hosting and email/SMS providers. We do not sell your personal data. We may disclose information when required by law.

7. Data security and retention

We use encrypted connections, private storage and access controls. We keep order and invoice records as long as Indian tax law requires, and other data only as long as needed.

8. Your rights

Under India's Digital Personal Data Protection Act, 2023, you may ask to access, correct or delete your personal data, or withdraw consent. Contact us and we will respond within a reasonable time.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Contact us

Kraftique, Bhavnagar, Gujarat, India. For any question about this policy, reach us through our contact page.