1. Cancellation
- Before proof approval: cancel free of charge for a full refund.
- After proof approval, before printing: cancel with a deduction for design and pre-press work already done.
- Once printing has started: the order can't be cancelled.
Legal
Cancellation & Refund Policy
Every Kraftique product is custom printed for you, so it can't be resold. This policy explains when you can cancel and how we fix problems.
Last updated: 26 September 2026
2. Returns
Because products are personalised, we don't accept returns for change of mind, or for errors in artwork, text or layout that you approved in the proof.
3. Damaged or defective orders
If your order arrives damaged, misprinted by us, or different from the approved proof, tell us within 7 days of delivery with photos of the product and outer packaging. After review we'll reprint the affected items free of charge or refund them. An unboxing video helps us resolve transit-damage claims quickly.
4. Refund method and timeline
Approved refunds go back to the original payment method through our payment gateway within 5–7 working days. Your bank may take a few extra days to show the credit.
5. Failed or duplicate payments
If money is debited but the order isn't confirmed, or you're charged twice, it is usually reversed automatically by your bank within 5–7 working days. If not, contact us with the transaction reference and we'll help.
Contact us
Kraftique, Bhavnagar, Gujarat, India. For any question about this policy, reach us through our contact page.